Support
Choose the type of support you need below:
At Next-Genz Design, we are committed to providing exceptional support to all our clients. Whether you need help with your website, digital marketing campaigns, or design projects, our dedicated team is here to assist you every step of the way. We understand that your business depends on reliable and timely solutions, and that’s exactly what we deliver.
Support
Help Center
Welcome to the Next-Genz Design Help Center – your go-to resource for all things related to digital design, web development, and marketing solutions. Here, you’ll find answers to common questions, helpful tutorials, and tips to help you get the most out of our services.
Explore our Help Center to find:
- Getting Started Guides: Learn how to launch your project with us from start to finish.
- How-to Articles: Step-by-step instructions on using our services and tools.
- Troubleshooting Tips: Find solutions to common technical issues and questions.
Can’t find what you’re looking for? Our support team is just a message away!
Frequently Asked Questions
General Questions
We offer a wide range of digital services including website development, app development, SEO, social media marketing, graphic design, and brand identity creation.
Simply contact us through our Sales Support or fill out our Contact Us form, and a representative will reach out to discuss your project.
Website Development
The time it takes to build a website depends on the complexity and scope of the project. A basic website can take anywhere from 1 to 3 weeks, while more advanced websites with custom features, integrations, and design elements may take 4 to 8 weeks or longer.
Yes, we offer website maintenance packages to keep your site running smoothly and updated with the latest security patches and content.
SEO and Marketing
SEO is a long-term strategy. While you may start seeing small improvements within 3-4 weeks, significant results usually take 3-6 months.
Yes, we provide both organic and paid social media marketing services, including ad campaign management on platforms like Facebook Instagram, and etc.
Still have more questions? Visit our Help Center or reach out to us directly!
Support
Ticket Support
Need assistance? Our Ticket Support System ensures that your inquiries and issues are resolved promptly. Whether you’re experiencing technical difficulties or need guidance on a project, we’re here to help.
How it works:
- Submit a Ticket: Simply log into your account and create a new support ticket with a detailed description of your issue.
- Track Your Ticket: Follow the progress of your request and get updates from our support team in real-time.
- Get Resolution: Our experts will work to resolve your issue as quickly as possible and provide clear instructions on the solution.
We aim to respond to all tickets within 24-48 hours.
OUr Value
Guiding Principles
At Next Gen, we are dedicated to innovation, integrity, and excellence. These guiding principles drive us to deliver outstanding solutions and build lasting relationships with our clients.
Support
Sales Support
Interested in working with Next-Genz Design? Our Sales Support Team is here to answer your questions and guide you through the process of selecting the right services for your business.
Our Sales Support can assist with:
- Providing quotes and pricing details for all our services.
- Discussing custom solutions tailored to your business needs.
- Explaining service packages and timelines.
- Answering any questions related to service delivery and process.
Support
Contact Us
We’d love to hear from you! Whether you have a question, want to start a project, or just need more information, don’t hesitate to reach out.
910 Pacific Ave
Suite 2000 PMB 1916
Dallas, TX 75201
United States
support@nextgenzdesign.com info@nextgenzdesign.com
Phone : +1(469)-304-6909
Monday - Friday 11am - 08pm